Know your customer: identity-driven personalisation

As seen published in Engage CX Marketing. Personalisation is an increasingly important pillar of effective ecommerce. It is embraced by sectors well beyond its retail roots: in utilities and logistics, financial services and automotive. Customers’ enthusiastic embrace of online, mobile and omni-channel commerce, along with social media, produces great lakes of data. When this personal [...]
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Common IDAM Implementation Mistakes

Identity and Access Management (IDAM) solutions provide organisations with the ability to manage users’ identities and create logical access to an organisation’s applications. IDAM products identify, authenticate and authorise those users who utilise the organisations IT resources, as well as the hardware and applications employees need access to. Investment in IDAM solutions is on the [...]
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How to ensure your IDAM implementation goes smoothly

Managing user identities and access to IT resources has never been more important as organisations increasingly turn to cloud services and mobile apps to empower mobility and scalability. Ensuring employees and customers can access applications and data from multiple devices and locations, without compromising security, is a cornerstone of digital transformation. It is with robust [...]
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Digital Transformation deserves more than monolithic IT – it’s the time of containerisation

As seen published in ITProPortal. In an era where the preferred application platform is the cloud and DevOps is set to drive performance in today’s digital economy, industry sceptics still view containers as “over-hyped”, with no long-term value in the enterprise. However, with large investments from Amazon, Google and Microsoft, the option of containers is [...]
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Why it pays to centre your digital transformation strategy on Identity

As seen published in ITPro Portal. Employees and customers must be able to access applications and data from multiple devices and locations, without compromising security. Companies across the industry sectors are looking to digital initiatives to make the difference for them. For the majority, the customer is a key driver behind their desire for digital [...]
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Testers: How to negotiate the intricacies of a Financial Institution

One of the advantages of working for a consultancy is variety. Not only do you get to work with different clients on different projects across a range of sectors, but each is managed in its own particular way within the realm of Agile guidelines. As a tester, I need access to a multitude of resources [...]
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The Future Containerised…

As seen published in Neworks Europe. Industry sceptics may view containers as “over-hyped” and yet with organisations like Microsoft spearheading the way with large investments into combined containerised approaches for its data centres, predictions are set to see a huge increase in the use of modular or containerised server systems. DevOps Skills Shift and the [...]
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What are Voice Assistants and why don’t we use them?

Over the past couple of years, it appears that I’ve gradually been employing assistants to help me get some basic tasks done. Whilst in my mind that means I am Tony Stark, with a Jarvis style butler, in reality I have simply purchased some devices that have ‘voice assistants’ built in. So kind of the [...]
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Amido’s GDPR Readiness Assessment Helps Leaders meet May 2018 deadline

Are you nervous and confused by GDPR? If so, we’ve launched our GDPR Readiness Assessment for you. With the countdown to the new General Data Protection Regulation (GDPR) well and truly begun, it is no wonder that UK organisations fear they will not be compliant in time, with only 68 per cent believing they will [...]
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Microservices: How to avoid common pitfalls

There is a fundamental conflict between services and data systems. Microservices are designed to encapsulate data within their inner workings, data systems are designed to expose data. In a microservices based architecture an application is split into fragments or microservices which are separated by a network and collectively collaborate and work together to achieve the [...]
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Exclusive Q&A with Alan Walsh, CEO Amido

Mob76 Outlook is a collection of daily exclusive news, satire and information on the tech and creative industries with contributions from a team of 15 writers and guest bloggers. Founder Monty Munford speaks exclusively with CEO, Alan Walsh, about how Amido is rocking the IT consultancy boat... Find the full interview here.
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Personal is Profitable: Monetising Not Just Data But Identity

As published in Automotive World. The opportunities from monetising mobility data could reshape the industry landscape and the way in which car manufacturers design their products. Drivers are increasingly looking for personalised treatment in everything from their HMI to their reception at a dealership. For automotive companies, knowing who your customer is and predicting their [...]
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Chasing Retail Giants with Microservices

As seen published in MyCustomer. The unstoppable growth of ecommerce is providing internet pure-plays the opportunity to benefit from economies of scale to drive their business, but this pure-play success isn’t putting traditional bricks-and-mortar stores that are part of an omnichannel mix out of the picture entirely – thanks to microservices. A recent industry survey [...]
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Is tackling End-to-End Encryption really the solution to fighting online terrorism?

I am never going to forget this weekend past, late on the 3ʳᵈ June I happened to be watching Sky News when the story of the attack at London Bridge and Borough Market broke.  What followed was 4 hours of continuous news footage as the story unfolded and the horror of seeing a part of [...]
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Release the monkeys – How to prevent an epic IT failure

The weekend's BA outage provides an opportunity for all of us accountable for managing IT infrastructure to introspect on the engineering and operations behaviours we encourage within our organisation. Service Resilience, Business Continuity and Disaster Recovery are all important aspects of a cohesive and comprehensive Service Management strategy.  In a world of Software as a [...]
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Insight: Customers demanding improved experience

In a digital world, customers’ expectations are becoming increasingly demanding. This has led to those retailers still reliant on monolithic, traditional approaches to fall behind the curve. Retailers need to embrace digital transformation in order to keep up with the bar that pure plays like ASOS have set for customer experience. It isn’t just other [...]
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GDPR: How to mitigate the risk of a customer data breach

As seen published in ITProPortal. Tech Perspective Steve Jones, Senior Consultant, Amido The change in law brought about by GDPR in no way diminishes the importance of user data to customer-centric businesses. To continue to exploit the breakneck developments in artificial intelligence and machine learning which are turbocharging customer profiling and relationship mining, GDPR encourages [...]
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GDPR: How to win the data privacy war

As seen published in ITProPortal. Preparing for the new regulations will allow organisations to adopt new technologies and improve their information governance. If you’re a customer-centric organisation, you’re likely to be aware that May 25, 2018 is the date when the General Data Protection Regulation (GDPR) comes into effect. The new EU directive will harmonise [...]
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DevOps Transformation

Agile and DevOps transformations have become a hot topic in London over the last 12 months, yet there is still precious little information available to help us convey what someone within a DevOps transformation is doing. Having been involved in several transformations over the last five years I have a pretty good idea of what [...]
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Selling DevOps: Upwards, Sideways and downwards

As seen in ITProPortal DevOps is inevitable, a pivot point in the tech industry. To stay competitive it's time companies embraced it... In today’s complex business environment, the rate of change has resulted in increased expectations for more value in less time. Today’s organisations are expected to delight customers, stay ahead of competitors, and react [...]
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