Transforming the housing sector through Microsoft Azure

Transforming the housing sector with Azure

Due to the pressures that come with serving thousands of residents, Notting Hill Genesis employees were losing a lot of time due to manual processes.

Notting Hill Genesis (NHG) is a new organisation, formed by the merger of the former Notting Hill Housing (NHH) and Genesis Housing Association. NHG is a social enterprise and registered charity providing homes for lower-income households in London and is now one of the largest developers of affordable housing in the capital.

Challenge

The former NHH’s hard-working front-line staff found themselves under pressure dealing with thousands of requests from residents. Clients required responses for everything from rent information to broken boilers, but issues often took days to deal with due to inefficient manual and paper processes and existing technology. They also had their hands full with sales, lettings, visits, inspections, and tracking rent arrears, when what they wanted was to spend more time helping people.

NHH knew it needed an IT infrastructure that would enable it to maintain and improve service levels whilst allowing flexibility. NHH invited Amido, to present an exciting cloud-based approach. This promised to provide a better resident and employee experience by simplifying, standardising and automating key businesses processes like repairs, payments and arrears, and making them available via a single self-serve online portal.

Solution

Amido presented a cloud-based option. Using Microsoft Azure, Amido delivered a digital platform architected using microservices that’s significantly improved the efficiency of front-line staff while providing a better service for residents.

By creating a bespoke and flexible platform for the housing association, Amido has helped the organisation leave its paper-based processes firmly in the past effectively delivering decades worth of technological evolution in just one year.

A creative IT overhaul was needed. NHH recognised the need to improve inefficient manual and paper processes and existing technology.

Leave a Reply

Your email address will not be published. Required fields are marked *