Providing Autodata’s customers with a more user-centric, comprehensive and interactive subscription experience

Autodata is one of the world’s leading suppliers and publishers of technical information to the automotive aftermarket.

Challenge

To help maintain and grow its global footprint in the automotive technical data industry, Autodata invested in developing a new online Workshop Application providing customers with a more user-centric, comprehensive and interactive tool. The application had gone commercially live for new customers however Autodata did not have an efficient way to set-up, manage or bill users on the new system.

Solution

We demonstrated that we could get a subscription management and billing system ready in the short timeframe that Autodata required.

01.Utilising proven cloud services

By adopting Chargify, the online subscription billing software that could handle recurring billing, we then built an easy-to-use customer interface around it.

02.Minimum Viable Product

We delivered a minimum viable product into production in two months with no unnecessary build or code.

03.Expansion of solution

Developing further functionality covering subscription types and payment methods, the ability to deal with multi-currency and multi-tax jurisdiction and the ability to process international payments.

Result

Previously setting up a new customer was a heavily manual task and data had to be inputted into various disparate systems. Now operatives are able to set up and manage their user base online in one system, decreasing the amount of manual processes that go into servicing customers and increasing the quality of the data captured.

The move to the new subscription management has also meant Autodata has been able to introduce a mix of annual and monthly payment models along with auto-renewals.

Amido really performed miracles to get the subscription management system ready in a short time frame which meant that we could get the project off the ground in time. Autodata is now much closer to its vision of enabling our operatives to be able to easily set up new users onto one system and on our way to achieving our long term aim of increasing auto-renewals

Neil Brooks, CTO, Autodata