London, U.K., 23rd October 2018 – Amido, a vendor-agnostic technical consultancy specialising in solving complex business problems with cloud native technology, debuts at Digitech18 to help solve the digital gap that the public sector continues to face. Examples like the Crown Commercial Service’s recent cancelled procurement of a digital platform, the Crown Marketplace, is a key example of the struggle the government has experienced when trying to digitally transform its services.
Digital transformation in the private sector is now firmly placed into the world of the cloud which has meant that business owners need technical leadership from experts who understand how to use the latest technology to build scalable cloud systems in an agile way, utilising fast-moving and cross-functional teams. Unfortunately, the public sector suffers from lethargy in comparison, with digital platforms not maintaining the pace its constituents and workers need to streamline services in a safe and practical manner.
According to a 2017 Deloitte survey, public mistrust in government use of personal data far exceeds private and conversely a recent Fujitsu UK&I survey found that 86% of civil servants are certain that current technology is driving positive change in UK Government; yet, 1 in 3 civil servants and members of the public do not think the UK is ready for a digital future, which includes artificial intelligence, automation and machine learning1. From these surveys alone, confidence in the government to provide viable public sector technology solutions is consistently evolving.
Whilst there are some great advances and changes such as how the HMRC is now able to integrate third party applications to help streamline online tax returns, which has dramatically reduced payment errors, other areas like the Crown Commercial Services (CCS), education, housing and basic council services are failing to translate digital services effectively.
Alan Walsh, CEO of Amido, adds: “We take public sector technology personally at Amido as we are all users of its services like probate and the NHS that touch peoples’ lives, often at the most distressing times. We have first-hand experience of working with central and local government, helping them with the challenge of designing and delivering seamless digital services for users, whilst maintaining business as usual.”
Walsh continues: “Our support for Digitech18 follows several successful public sector projects, including the re-platforming of a large London-based Housing Association. The challenges this client faced were synonymous with other public sector organisations we have worked with; the need to improve inefficient manual and paper processes and an IT infrastructure that would enable it to maintain and improve service levels whilst allowing flexibility. We’re looking forward to meeting a variety of public sector organisations at Digitech18 and sharing our experience of how public sector technology can reach a level of parity with the private sector. To do this, the government needs to invest strategically in creating viable platforms that are future-proof and can adapt to change. We are now entering the realms of artificial intelligence, automation and machine learning but unfortunately, the public sector is not ready to embrace these in the manner that the private sector is.”
Amido can be found at Booth E8 during the show where its award-winning team will be available to talk through creating flexible, future-proof solutions, and also why its engineers are some of the most trusted in the cloud and digital transformation industry. The show attendance follows a joint project between Amido and Intergence to help Tendring Council develop its first leisure and tourism app to boost local services direct to constituents.